Refund & Return Policy

Our Refund Policy

Origin Bioregulators reviews refund requests individually. Refund eligibility depends on the status of the order, the condition of the product, whether the product has been opened, and whether an order error occurred.

Because supplements are personal-use products, we cannot accept every returned item once packaging has been opened or tampered with. Please review the conditions below before requesting a refund.

1. Refunds Before an Order Ships

If your order has not yet shipped, you may request a cancellation and refund.

Contact us as soon as possible after placing the order. Once an order has been packaged, assigned to shipment, or transferred to USPS, cancellation may no longer be possible.

2. Unopened Products

Unopened products may be eligible for return and refund review when they are returned in their original condition with packaging, seals, and labeling intact.

Please contact Origin Bioregulators before sending any product back. Unauthorized returns may not be accepted or processed.

3. Opened Products

Products that have been opened, used, had their seal broken, or otherwise altered are generally not eligible for return or refund.

This policy helps protect product integrity and customer safety. Once a supplement has been opened, Origin Bioregulators cannot verify how it was stored, handled, or used after delivery.

4. Wrong Product Sent

If Origin Bioregulators sends you a product different from the product listed on your order, please contact us as soon as possible.

We may offer to send the correct product. If you do not want the correct replacement, you may request a refund instead.

We may ask for photographs of the product, packaging, shipping label, or other order information so we can verify the error and process the request correctly.

5. Damaged or Defective Products

If a product arrives damaged, broken, leaking, improperly sealed, or otherwise unusable, contact us promptly and include photographs of the product and shipping packaging when possible.

After review, Origin Bioregulators may provide a replacement, store resolution, or refund depending on the circumstances.

6. Missing Items or Order Errors

If an item is missing from your order or you believe there has been a fulfillment error, contact our support team with your order number and details about the issue. We will review the order and determine the appropriate resolution.

7. Change of Mind

If you simply change your mind after your order has shipped, a refund is not automatically guaranteed.

Unopened products may still be reviewed for return eligibility. Opened products generally cannot be returned for a change-of-mind refund.

8. Shipping Charges

Original shipping charges are generally non-refundable once an order has shipped, except when a refund results from an error made by Origin Bioregulators or where otherwise required by law.

Return shipping costs may be the customer’s responsibility for approved discretionary returns. If Origin Bioregulators sent the wrong product or made another verified fulfillment error, we will determine the appropriate return-shipping arrangement.

9. Contact Us Before Returning a Product

Do not mail a product back without first contacting Origin Bioregulators. Our support team must review the request and provide return instructions when a physical return is required.

10. How Approved Refunds Are Issued

Approved refunds are generally issued back to the original payment method whenever possible.

After a refund is processed by Origin Bioregulators, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

11. Refund Processing Time

Once a refund request has been approved and any required return has been received and reviewed, we will process the refund as soon as reasonably possible. Financial institutions and payment providers control the final posting time.

12. Packages Marked Delivered

A package marked as delivered by USPS is not automatically eligible for a refund solely because the recipient cannot immediately locate it. Customers should first check the delivery location, mailbox, parcel locker, household members, neighbors, and local USPS office. Contact us if additional assistance is needed.

13. Fraudulent or Abusive Refund Requests

Origin Bioregulators reserves the right to deny refund or return requests that we reasonably determine to involve fraud, repeated abuse, false claims, altered products, unauthorized chargeback activity, or misuse of this policy, subject to applicable law.

Quick Refund Eligibility Guide

Need to Request a Refund?

Contact Origin Bioregulators before returning any product. Please include your order number, the product involved, and a brief explanation of the issue. Photos may be requested for incorrect, damaged, or defective orders.

support@originbioregulators.com

Refund and return eligibility is reviewed according to the circumstances of each order and applicable law. Origin Bioregulators reserves the right to verify order information, product condition, photographs, tracking information, and other relevant details before approving a refund, replacement, or return.

© 2026 Origin Bioregulators. All rights reserved.